Frequently Asked Questions
We've listened to your questions and have come up with a comprehensive list of answers to help you throughout the booking process
How much does it cost to rent a car?
Prices start at $100/day with weekly rates as low as $80/day. Insurance and tax is not included in these prices and will impact the final cost of the rental.
How much is the Security Deposit?
Our standard security deposit is $150 and is typically returned within 24 hours after the vehicle is checked in. Established renters with clean rental records usually qualify for reduced or $0 deposits.
What age do you have to be to rent a car?
Minimum rental age is 21 with your own insurance. If using our insurance coverage, drivers must be at least 25 with a valid drivers license.
Do I have to have insurance to rent a car?
You do not need your own insurance to rent, but the vehicle must be covered by some type of insurance. You may use your own policy with a Collision Damage Waiver or choose one of our insurance coverage plans.
What is the "Auto Essential" charge on my quote?
Auto Essential is the Default insurance package placed on every rental. You may change this during the booking process according to your coverage needs. See details below
What is the difference between "Roamly Rental Shield", "Auto Basic", "Auto Essential"?
Roamly Rental Shield (RRS)
Roamly Rental Shield is a Collision Damage Waiver (CDW) that covers physical damage to our vehicle only in the event of an accident.
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Covers damage to the rental vehicle
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$0 deductible for damage to our vehicle
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Does NOT cover:
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Liability to other parties
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Damage to other vehicles or property
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Medical expenses for you or your passengers
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You (or your personal insurance) remain fully responsible for any damages or injuries involving other vehicles, property, or people.
Only select this option if you have valid personal auto insurance and simply want protection from paying out-of-pocket for damage to our vehicle.
Auto Basic & Auto Essential (Full Coverage Plans)
These plans provide full coverage protection, including:
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Our vehicle
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Other vehicles and property
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Liability and medical coverage (as applicable)
The key difference is your out-of-pocket responsibility (deductible):
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Auto Basic: $2,500 deductible
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Auto Essential: $1,000 deductible
Example:
If you cause $5,000 in damage:
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With Auto Essential, you pay $1,000
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With Auto Basic, you pay $2,500
For just a small increase in daily cost, Auto Essential significantly lowers your financial exposure in the event of an accident.
What are the different taxes shown on my bill?
Louisiana has 3 different taxes for Automotive rentals.
State Sales Tax 5.0%
Parish (County) Sales Tax 5.75%
Rental Excise Tax (similar to a hotel tax) 3%
TOTAL TAXES 13.75% of RENTAL RATE
If you are trying to manually verify prices, remember that insurance is not taxable. Only the rental rate and any add-ons are taxable.
Do I need to provide proof of residency?
No. We do not require utility bills in your name to prove residency. We only require a valid physical license and proof of applicable insurance if you are using your own.
Can I use LA Wallet?
While LA Wallet is recognized as a legal form of identification, our driver verification process requires you to scan your physical license front & back. If you use another phone to take photos of your LA Wallet license or submit screenshots of LA Wallet, the system will automatically reject your driver verification. We are actively working with the company that processes our verification to allow LA Wallet verifications. We will update this FAQ as updates become available. (8.01.25)
Are there fees not included in the daily rate?
Only for same-day or rush service. A $50 rush fee is added for this service. Reservations made by the end of the business day that begin after 9am the following business day will not incur this rush charge.
Do you offer unlimited mileage plans?
No. We give generous daily allowances of 200mi per day, a 10% grace allowance, and will bill your security deposit for any excess mileage. If you think you will exceed your mileage allowance, it may be more cost effective to add an extra day or two to your rental.
What could cause my security deposit to be held?
These instances incur charges to your security deposit:
Smoking: $150
Pet Cleaning: $150
Damage to Vehicle: $150
Refueling: Cost + $20 Convenience Fee
Extra Cleaning: $50/ add'l 15 minutes
Late Returns: $50 If returned after midnight of date due
Excess Mileage: $0.50/mi
Why are vehicles often unavailable on the weekend?
Weekend rentals are very popular and often reserved several days in advance. We recommend booking as early as possible to ensure availability.
How far in advance should I book?
We recommend booking at least one week in advance, especially for weekend rentals. Vehicles are often reserved by mid-week for the upcoming weekend.
Where do I pick up the vehicle?
Vehicles are available for self-service pickup at 3601 Louisiana Ave. in Lake Charles. Vehicle may be picked up anytime after receiving access codes. Vehicles that have requested delivery will pickup from the address requested. Vehicles will be delivered at least 1 hour in advance of your rental start time.
Why does no one answer when I call?
Our goal is to streamline the rental experience. Our process is designed to be 100% self-service with no need to speak to a real person. This process helps us keep prices as low as possible. As a small, privately owned business, we operate with very little overhead, including no physical office and no booking staff. Most bookings can be completed online in as little as 10 minutes with no assistance.
What if I need help with my reservation?
We encourage you to try our chatbot which can quickly answer many questions. Human Support is available by text at 337-842-9090 from 9am-9pm to answer more complex questions or if you have trouble during the booking process. Please provide us time to respond as we are often preparing vehicles for rental or helping other customers with their reservation.
What if I have a question that hasn't been answered?
While we are confident we've covered it all, please send us a text to 337-842-9090 if you still have questions. We are happy to answer any questions not covered here. However, if a question is asked that can be found here, our team will refer you to the resources already available.